How to request deletion of your Riva account and data
At Riva, we respect your privacy and provide you with control over your personal information. This policy explains how you can request the deletion of your account and associated data.
When you delete your Riva account, we permanently remove the following information associated with your account:
• Parent account information
• Family profiles and child profiles
• Tasks, rewards, activities, and savings goals
• Child usernames and authentication records
• Profile photos and uploaded content
• Cloud-synced application data
You can delete your account directly within the Riva app:
1. Open the Riva app and sign in as the parent.
2. Go to Profile (or More → Profile).
3. Tap Delete account (also available under Privacy & Security).
4. Choose whether to delete your sign-in account and data, or data only.
5. Type DELETE and confirm.
If you have an active Riva Family subscription, cancel it separately in the App Store or Play Store — deleting your account does not stop billing.
Once confirmed, your account and associated cloud data will be scheduled for permanent deletion.
If you cannot access your account, you may request deletion by contacting us at reach@riva.family.
Please include the email address associated with your Riva account so we can verify ownership before processing your request.
We aim to process verified deletion requests within 30 days. In most cases, account data is removed much sooner.
Once deletion is completed, the process cannot be reversed and the data cannot be recovered.
In limited circumstances, certain information may be retained where required by law, to resolve disputes, prevent fraud, enforce agreements, or comply with legal obligations.
Any retained information will be kept only for the period necessary to fulfill those obligations.
When a parent account is deleted, all associated child profiles and related family data stored in the cloud are also deleted, subject to the retention requirements described above.
If you have questions regarding data deletion or privacy, please contact reach@riva.family.
You can also read the full policy on the web at https://riva.family/data-deletion.